📄 Return and Exchange Policy — LATENSA Store
Last Updated: 3 / 11 / 1446 AH - 1 / 5 / 2025 AD
Due to the nature of the products offered in LATENSA Store, which are all categorized as digital products (such as PDF files, feasibility studies, and project ideas), we provide the following policies for our valued customers:
1. Non-Refundable and Non-Exchangeable
-
All sales are final and cannot be returned or exchanged after the purchase is completed.
-
Once you receive or download the digital product, it cannot be canceled or undone, and it is considered full acceptance of the product.
2. Legal Basis
-
This policy is based on Article (13) of the Saudi E-Commerce Law, which states that "non-physical digital products are not subject to return obligations once delivered or used, unless there is a technical defect preventing their use."
3. Technical Support Cases
-
If you experience a technical issue preventing you from opening or downloading the digital file, please contact us within 48 hours of your purchase. We will address the issue to ensure you receive the product properly.
4. Usage Responsibility
-
The store is not responsible for any misuse of the product after it has been received or shared with a third party.
-
The customer is responsible for storing the product and not sharing it in violation of the terms.
5. Support Contact
For inquiries or technical issues, please contact us via:
📧 Email: [email protected]
📱 WhatsApp: +966504541812